As you will have seen in the media, the nation is now in the containment phase of the COVID-19 (Coronavirus) crisis. Victoria Park Health Centre will continue to provide patients with healthcare during this time.
Our paramount concern is the safety of our patients and staff. To keep patients and staff safe, we are changing some of our services temporarily. Here you will find an overview of these changes, and how they might affect you.
Volunteer Groups and Information
I think I might have Coronavirus. What should I do?
You may have Coronavirus if you have the following symptoms:
- A high temperature (your back or chest is hot to touch)
- A new continuous cough
If you have these symptoms please do not visit your local health services like your GP or Hospital.
You must self-isolate for the current period shown in the NHS guidelines.
You do not need to call anyone regarding your symptoms unless you have an underlying health condition which you are concerned about or your symptoms are severe enough that you need medical attention e.g. you are short of breath. If you do have a question or want to talk someone about your symptoms, please call NHS 111.
For all non-Coronavirus queries, we are conducting initial patient appointments by telephone or video. This is to keep patients safe. You can book your appointment in the usual way via Systmonline, by calling reception or by downloading the Airmid app.
The GP will arrange a face-to-face appointment for you, if they think it’s safe for you to come in. They will discuss this with you during your telephone/video call.
Routine monitoring and procedure
Many patients with long term conditions need ongoing monitoring. During this crisis, we are suspending non-essential monitoring.
If you need essential monitoring, we will try to do this by phone or online.
Of course, some patients who need essential monitoring must attend surgery. A blood test is a good example. If this applies to you, we’ll make the necessary arrangements for you to come in.
In line with NHS guidance, other non-essential routine services are being suspended until the crisis is over. This includes services such as minor operations.
Dealing with your repeat medications
Are you on repeat medication? Then we’ll ensure you receive your prescriptions in a timely manner.
Please order your prescription a week before your medication runs out. This gives us plenty of time to process your prescription, and for the pharmacy to dispense your items.
You should order your prescription where possible by SystmOnline or via the Airmid app. If you do not have access to online solutions then we will allow patients to order medication over the phone during this period. This will stop you coming into contact with other patients when you don’t need to.
During this crisis, phone lines may be busier than usual. So we recommend that you use the SystmOnline functionality or download the Airmid app. It’s available 24/7, and only needs a few presses of a button.
Please note: You do not need to request more than your normal quantity of medication.
How to get a sick note
If you require a sick note for coronavirus self-isolating purposes there is now a dedicated NHS website which you can access by clicking here. The website will generate a note which you can then email to your employer if required.
If you require a sick note for ongoing medical reasons not relating to Coronavirus then most sick notes can be issued without you seeing a doctor face-to-face. A telephone consultation with a doctor is fine.
Need a sick note? Then please contact the reception team to request a telephone appointment.
We will now email the sick note to you if possible. This will avoid you attending the surgery.
Please note: you should self-certify for the first seven days of your illness.
Why you should use the Airmid app
During this crisis we expect much higher call volumes than usual. To avoid you having to wait on the phone, we strongly recommend that you use the Airmid app.
You can use the app to:
- book your appointments
- order your medication
- view your medical record
- obtain your test results
Not got our app yet? If you already have SystmOnline access with us, log in using the same username and password or alternatively you can
Airmid for Apple Airmid for Android
You’ll find it on Google Play and in the app store. Our practice will call to verify you.
Referrals and Further Care
If you need a referral, we will make this as usual. However, waiting times at hospitals and other services have increased in recent weeks.
Due to current pressures, hospitals are cancelling some outpatients clinics and also routine operations. We do not have any control over this. If you need further information, please contact the relevant hospital directly.
Need more information?
We will keep updating this page with the latest official guidance.
For more NHS information on Coronavirus please click here.