Order Medication

Airmid App

Airmid is the new patient facing app to support all of your healthcare needs. Patients can take control of their own healthcare and engage with their own care team. From appointment booking to video consultations and wearable integrations, Airmid is the answer to Digital First healthcare for all.

airmid app on iPhone

Repeat Medication

Once a stable dose has been agreed for your treatment it would be added as a repeat prescription and you will be able to obtain further supplies for an agreed period of time without review by a member of the clinical team.

The frequency of your review, may be influenced by your clinical condition or the need for routine monitoring such as blood tests.

Acute Medication

When a medicine is provided as a short course of treatment for a specific reason this is referred to as an acute prescription.

We also use that term when a medicine has been recently started and the dose is being adjusted or the clinical team member wants to review whether the medicine is helping your symptoms before providing a further prescription.  A review will be necessary before a further prescription is provided, which may be with a GP or Clinical Pharmacist. The clinical team member providing the prescription will advise you on this.

Ordering your Medication

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor.

You can order your medication in a number of ways:

  • Download and Log on to Airmid using your SystmOnline login details and make the request directly to us – If you do not have your ‘SystmOnline‘ access set up, contact us and to arrange your log on details, we will need to confirm your identity and you may need to provide a drivers license or passport as your proof of identity.
  • Drop off your script request to us here at the practice – Please tear off the right hand side of your script and place in the prescription request box at reception.

If you forget to request a repeat prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

How to order your medication

By post

Post your prescription request to the practice. (please allow extra time for any possible delays with the postal service).

We do not post repeat prescriptions to patients.

In person

You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request. Drop off your script request to us here at the practice – The script request box within the practice foyer.

Nominated Pharmacy

Contact your ‘Nominated Pharmacy’ for them to request further medication from us on your behalf – If you do not have a ‘Nominated Pharmacy’ visit your preferred pharmacy to ask them to set this up or alternatively ask us when you are next visiting the surgery.

Telephone

For safety reasons we are unable to accept repeat prescription requests by telephone.

Additional information

Electronic Repeat Dispensing Service (eRDS)

In a bid to minimalise disruption to prescription supplies for patients who are on long term stable medication we are moving to use a system called Electronic Repeat Dispensing Service (eRDS)  – sometimes referred to as a ‘batch prescription’. A member of our pharmacy team may contact you to discuss this.

eRDS means that a set number of your usual repeat prescription(s) will be sent in advance to your nominated pharmacy; sufficient prescriptions until your next review is due with a member of the practice team.

You will not need to request a repeat prescription from the practice but instead go directly to your usual pharmacy each time you need your medication – please see leaflet below for more information.

Hospital and Community Requests

In normal circumstances, the surgery should receive a discharge notification from the hospital within a few days of your leaving hospital. This should include details of any medication you have been prescribed. However, if you have been given a new medicine by the hospital, and need some more, please include a short note with your request. We can then double check this information with the discharge letter and ensure your repeat list is up to date.

Your doctor may need to see you more often if you have been started on a new medicine to check that it is working and there are no side effects. The doctor can then decide when or if you are able to have the medicine on a regular basis.

Medicines and Monitoring

Many medications require regular blood tests or other monitoring techniques, to ensure that they are making a difference to your health, that they are not causing any hidden side effects and are safe and appropriate for you to continue at the same dose and for the practice to continue to prescribe.

You will be advised on how often such tests are necessary and we ask that you are proactive in arranging blood test appointments in advance of needing your repeat prescription.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

A review will be necessary before a further prescription is provided, which may be with a GP or Clinical Pharmacist. The clinical team member providing the prescription will advise you on this.

Prescription Collections

Prescription requests are processed over TWO working days.

Requests received by 11am onScript will be ready for collection on 
Monday Wednesday 
TuesdayThursday 
WednesdayFriday 
ThursdayMonday 
FridayTuesday
Some tips on ordering your prescription

When to order

We recommend that you order when you have 10 days worth of medication left.

Please note the surgery can take up to 2 working days to process your prescription. Please allow an additional day for the Pharmacy to dispense your medication.

Only order what you need

Some of the items on your repeat prescription are items that you may use infrequently. Therefore, we ask that you only order these items when you require them

Check the medication received

Check your bag of medication before you leave the pharmacy – Even if you never open them, once medicines have left the Pharmacy, they cannot be recycled or used by anyone else.

Journey of your Prescription

Please note:

  • You may need to come into the GP practice for a medication Review before issue can be made
  • To speed up the process, you can nominate a pharmacy of your choice for electronic prescriptions. Once you have informed us of your nominated Pharmacy, we are able to send your prescriptions directly to that Pharmacy to be dispensed.
Questions and Answers

If I order an item by mistake, can I return it to the pharmacy?

Medicines that you no longer require, or that you have ordered in error, may be returned to the pharmacy. However, they CANNOT be returned to stock and used by another patient. The pharmacist will have to destroy them – even if the package has not been opened.

Please check medicine received before leaving the pharmacy.

What should I do if I am going on holiday?

If you are going away and your medicines are likely to run out, please include a short note with your repeat request slip. This will help the reception team to avoid delays and confusion.  Please keep in mind we are only able to prescribe a maximum of 3 months’ medication in these circumstances.

Why are some medicines NOT added to the repeat request slip?

Some medicines are unsuitable to be added to the repeat slip. For example, they may only be required for a short period of time, i.e. antibiotics

What should I do if my medicines are changed in hospital?

In normal circumstances, the surgery should receive a discharge notification from the hospital within a few days of your leaving hospital. This should include details of any medication you have been prescribed. However, if you have been given a new medicine by the hospital, and need some more, please include a short note with your request. We can then double check this information with the discharge letter and ensure your repeat list is up to date.

Your doctor may need to see you more often if you have been started on a new medicine to check that it is working and there are no side effects. The doctor can then decide when or if you are able to have the medicine on a regular basis.

Medication exemption certificates

Medical exemption certificates are issued on application to people who have:

  • a permanent fistula (for example, a caecostomy, colostomy, laryngostomy or ileostomy) requiring continuous surgical dressing or requiring an appliance
  • a form of hypoadrenalism (for example, Addison’s disease) for which specific substitution therapy is essential
  • diabetes insipidus or other forms of hypopituitarism
  • diabetes mellitus, except where treatment is by diet alone
  • hypoparathyroidism
  • myasthenia gravis
  • myxoedema (hypothyroidism requiring thyroid hormone replacement)
  • epilepsy requiring continuous anticonvulsive therapy
  • a continuing physical disability that means the person can’t go out without the help of another person – temporary disabilities don’t count, even if they last for several months
  • They are also issued for people undergoing treatment for cancer:

including the effects of cancer, or

the effects of current or previous cancer treatment

If any of the above apply to you please complete an FP92A form available from reception for a member of the clinical team to review

If you are on a low income you can apply for a HC2 certificate to help with health costs click here for details