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Online Services

Your record at your fingertips

As a patient at Victoria Park Health Centre you can now access your medical record online without having to phone or visit the surgery.

With Online access you are able to request medication for the regular medication you take, when you are running low. Book appointments* with clinicians complete face to face, video and telephone consultations. Complete online surveys to support your ongoing health care. As well as being able to view the medical record for yourself and others you are caring for.

* Subject to availability

Our online services are quick, easy and convenient to use from a smartphone, tablet or computer. Online access is available two ways. SystmOnline (web portal) and SystmOne Airmid (Mobile App)

  • Please note we look closely at all applications for access to make sure they are genuine
  • Access can also be withdrawn at any time if there are concerns about patient confidentiality.

To obtain your online access please complete the relevant form below. Once your request has been reviewed you will be given your username and password.

Request Online Access to my Medical Record

Register for online access to your own medical record by completing the this online web form.

Note you will need to provide two forms of identification to confirm your identity.

Request Online Proxy Access (Access to the record of someone else you care for)

Register for online access to the medical record of someone you care for by completing the this online web form

Note you will need to provide two forms of identification to confirm your identity.

Proxy access

It is possible to have online access for a family member to order medication or book appointments, if the person is not able to do it themselves.

If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish. Further Information about Proxy Access

Please note that your login details are only active for 24 hours. If you fail to access your record within this time your login details will need to be resent to you.

SystmOnline (Web Portal)

Click the SystmOnline logo below to access SystmOnline (Web Portal), then login using your unique username and password.

SystmOnline Access Services include:

  • Request regular medication
  • Book appointments *
  • Complete health questionnaires

* Subject to availability

SystmOne Airmid (Mobile App)

Airmid App

Airmid is the new patient facing app to support all of your healthcare needs. Patients can take control of their own healthcare and engage with their own care team. From appointment booking to video consultations and wearable integrations, Airmid is the answer to Digital First healthcare for all.

airmid app on iPhone

Victoria Park Health Centre is now live using TPPs Airmid app. The app designed to support you, bringing you closer to our clinicians and giving you control of your own healthcare needs. You can log into Airmid securely using your existing SystmOnline credentials or NHS login details (this may take longer).

Airmid gives you access to your full medical records, and reduces the need for face-to-face appointments. It provides details of local health care organisations, allowing you to exercise more control over your personal health while reducing the time that you spend on it.

Airmid allows for integration with medical devices and wearables which feed data directly into your record. This transforms apps such as Apple Health and Google Fit from mere stores of information, allowing them to become data sets which actively contribute towards your understanding of your own health. You can opt to be alerted of significant content which is tailored to you, and can set and receive appointment and medication reminders. The app can be used as an online eRedbook for children, making life easier for parents, who can keep track of their child’s health and any upcoming appointments. Designed with patients in mind, Airmid is the app for every healthcare need, allowing you to take control of your care.

SystmOne Airmid Access Services include:

  • Request regular medication
  • Book appointments *
  • Attend video consultations with a clinician (when the relevant video appointment has been booked)
  • Complete health questionnaires
  • Connection to a selection of heath tracking equipment
  • Record over the counter medication taken
  • Record teeth changes (child records only)

* Subject to availability

Abuse of the Online System

Abuse of the system includes, but is not exclusive to the following:

  • Sending needless or abusive messages to the Practice
  • Repeatedly booking and cancelling appointments 
  • Repeatedly booking appointments over a short period of time
  • Booking appointments and not attending them 
  • Any offensive or abusive messages through the service 
  • Requesting prescriptions that you do not need.


We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.

Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.